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Terms & Conditions

All orders and purchases made through this website are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion. Additionally, please make sure you have read our Return Policy and Privacy Policy related to the use of this website.

Processing Time

Once you have placed your order online, you can expect it to be processed and shipped within 1 - 3 business days, provided the items are in stock and there are no problems with payment verification.

We will contact you if we anticipate that processing time may run beyond this period. The Canadian Outdoor Equipment Co. does not guarantee same day shipping, but we will do our very best to get all orders out as quickly as humanly possible. In the case of pre-ordered items, or orders of mixed in-stock/pre-order items, orders will ship complete once pre-ordered items have arrived. Please note that all items are delivered by a third party, and delivery is governed by their shipping contracts. We cannot be held responsible for any delays in delivery which are beyond our control. In the rare instance that delivery is delayed due to the shipper, The Canadian Outdoor Equipment Co. will work with the shipper to remedy the situation. We reserve the right not to ship to certain addresses.

Customers ordering online and looking to pick up in-store, may do so after a 72 hour waiting period to confirm payment details.

Shipping Methods and Costs: Canada

The Canadian Outdoor Equipment Co offers free shipping to any destination within Canada for orders with pre-tax totals equaling $50 or more.

Certain products (toboggans, prospector tents, snowshoes, paddles, two man saws, 35” crosscut saws, 35" felling axes, double bit felling axes, wall maps, 60L & 30L barrels) are not eligible for free shipping, as they surpass weight and/or size limits set by our shippers.

All free shipping orders are send via Canada Post Expedited parcel, and are accompanied by tracking information which is sent via email to the address specified in your order at the time of shipping from our warehouse.

Shipping Methods and Costs: USA and International

The Canadian Outdoor Equipment Co offers free shipping to most destinations within the United States (excluding Hawaii) for orders with totals equaling $150 USD or more.

Certain products (toboggans, tents, snowshoes, paddles, two man saws, 35” crosscut saws, 35" felling axes, double bit felling axes, wall maps) are not eligible for free shipping, as they surpass weight and/or size limits set by Canada's and the United States' Postal Services.

All free shipping orders are send via Canada Post / USPS Expedited parcel, and are accompanied by tracking information which is sent via email to the address specified in your order at the time of shipping from our warehouse.

Orders being shipped to the USA or internationally are exempt from Canadian taxes, but cross an international border, and so must pass through customs and may be subject to import duties, customs processing fees, brokerage fees (in the case of FedEx deliveries) and local (state/territorial) taxes. It is the recipient’s responsibility to pay these fees. The Canadian Outdoor Equipment Co. is unfortunately unable provide fee estimates, but these can be obtained by contacting your local customs office.

Disclaimer

This website is owned and operated by The Canadian Outdoor Equipment Co. All orders and purchases made through the facilities of this website shall be subject to these Terms and Conditions.

These Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

You may only purchase or order items for non-commercial and lawful purposes - any other use is not permitted, and you must be 18 or older to purchase from the website. You agree to pay for all charges noted herein as payable by you. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

The Canadian Outdoor Equipment Co. may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All sizes and weights quoted on this site are approximate. All prices listed on this website are listed in either Canadian (CAD) or American (USD) dollars, and all charges will be processed in their respective listed currencies.

The Canadian Outdoor Equipment Co. will use commercially reasonable efforts to deliver items as quickly as possible and within the time periods indicated; however, The Canadian Outdoor Equipment Co. will not be responsible for any delays in delivery which are beyond its control - all items are delivered by a third party, and delivery is governed by their shipping contracts. Where delivery is delayed, The Canadian Outdoor Equipment Co. will notify you as soon as possible. We reserve the right not to ship to certain addresses.

External Links

This site provides links to other websites. All those sites are independent from The Canadian Outdoor Equipment Co., and as such, we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.

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