Frequently Asked Questions
What is the phone number/store hours of COEC?+
For phone number, hours of operation and more, visit our Contact Us
What is the address of your retail store?+
We're located at 199 Lakeshore Rd E Unit A, Mississauga, Ontario, Canada. View on Google Maps
What payment methods do you accept?+
We accept most major credit cards including Visa, MasterCard, American Express, and Discover. We also accept Paypal and Canadian Outdoor Equipment Gift Cards.
Do I have to have an account to make a purchase?+
No, however specifying a password at checkout to create an account will allow you to reap the benefits of membership including the ability to more easily track your order, utilize an address book to manage multiple shipping locations, and more.
Do you charge Sales Tax?+
As a Canadian company, we charge HST and GST where applicable to Canadian customers. International orders are not charged any Canadian taxes.
What is your return/exchange policy?+
For details on how to return or exchange an item, view our Return Policy
Why am I being asked to call into the store for a shipping quote?+
Certain heavy or oversize items must be shipped by alternative means. Shipping quotes are generated manually in these instances. Certain manufacturers also maintain territorial restrictions for Canadian vs USA and international sales, thereby disallowing shipping between territories in these instances.
Can I change/edit/delete something on my order after placing it ?+
Provided your order has not been packed, it can be changed or cancelled. Please call the store in order to catch our highly efficient packing team before they get to your order. We will reply to emails, but due to the high volumes of emails we receive, we may not see your message in time. Calling us gives us the best chance of changing your order. Leave a message if you are unable to talk to a staff member, and include your name and Order ID#.
Do you ship Internationally?+
Yes, we deliver worldwide. For detailed information please view our Shipping Information
Do you offer free shipping?+
Yes, we offer free shipping to Canada on orders of $50+ (pre-tax) and free shipping to the United States on orders of $150+. View our Shipping Information
page for details.
How long does it take for my order to ship?+
Orders are processed and shipped Monday-Friday within 1-3 business days of being placed, provided there are no issues with payment or inventory. You will be contacted should an issue arise. Upon shipment, you will receive a tracking number by email (check your spam folder if you were expecting one and have not received it). Generation and email of a tracking number indicates order has shipped, and is en route.
Order processing day count begins on the next business day after the order is placed: i.e. Orders placed Tuesday, will ship by Friday. Orders placed Friday will ship by Wednesday.
Certain payment methods (PayPal eCheck) require payments to clear before our receipt of funds, and can take up to 10 business days to do so.
Do you offer curb side pick-up?+
Yes. Simply place your order online, select "Curb Side Pickup" during the checkout process, and once your items have been sent to the store from our warehouse (within 1 - 2 business days) we will contact you to arrange and schedule a pickup time. Please note you will be required to show photo ID at time of pickup.
How do I track an order?+
Your order can be tracked online via our Track an Order